Delivery, Returns & Warranty

Available delivery options, charges and estimated delivery times are confirmed at checkout before you pay. For orders placed by quotation, we confirm these in writing before you order. Please check the information for your chosen products and delivery address.

We do not promise next-day delivery unless it is specifically offered for your order. If you need an item by a particular date, contact hello@nivylo.com before ordering.

Contact hello@nivylo.com with your order number if delivery is late, incomplete, damaged or incorrect. Photographs and packaging can help us investigate, but are not a condition of your statutory rights. We remain responsible for goods until they reach you or someone you nominate, unless you arrange your own carrier independently.

For consumer orders, goods will be delivered within the agreed period, or within 30 days if no different period is agreed. If delivery fails, your cancellation and refund rights remain available.

If you buy as a consumer online or by phone, you can normally cancel without giving a reason. Tell us within 14 days after the day you receive the goods. You then have 14 days from telling us to send them back. For a single order delivered in separate parts, the cancellation period normally begins after the last item arrives.

Email hello@nivylo.com with your order number and a clear statement that you want to cancel. We will provide the return address and instructions. Contacting us helps your return reach the right place; it does not make your right to cancel dependent on our approval.

You may inspect goods as you would in a shop. Return the item with its accessories and packaging where possible. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.

Any responsibility for direct change-of-mind return postage will be stated before purchase. If we have not told you beforehand that you must pay it, we will cover the direct return cost. Contact us for instructions before arranging postage. Consumer cancellations do not incur a restocking fee.

Before returning a device, back up your files, remove personal data and sign out of accounts where practical.

Consumer goods must be as described, of satisfactory quality and fit for purpose. You normally have 30 days after delivery to reject goods that do not meet these requirements for a refund. Later, you may be entitled to a repair or replacement and, if that remedy fails or is unavailable, a price reduction or refund. Reasonable return costs for faulty, damaged or incorrect goods are our responsibility.

Contact hello@nivylo.com with proof of purchase, the product details and a description of the problem. You do not have to contact the manufacturer before asking us to resolve it.

Some statutory cancellation exceptions apply, including genuinely personalised goods, sealed software opened after delivery, and sealed hygiene-sensitive items unsealed after delivery. Digital downloads may lose the cancellation right only when supply begins with your express consent and acknowledgement. Any applicable exception will be explained before purchase. These exceptions do not remove rights relating to faulty products.

Manufacturer warranties vary by product. A warranty is additional to your statutory rights and does not replace them. Contact us for help with the relevant support process.

For laptops, computer accessories and other technology, check your manufacturer’s own registration and support information. You may need the model, serial number and purchase date. Details entered on an external registration page are handled under that manufacturer’s privacy notice.

Registration is optional and does not reduce or replace your statutory rights. You do not have to register a product to ask Nivylo for help with faulty goods.

You can use the wording below, but it is optional. Send it to hello@nivylo.com or NIVYLO LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. This registered office is for correspondence; contact us for the correct goods return address.

“I give notice that I cancel my contract for the following goods: [items]. Order number: [number]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].” Include your signature if sending on paper.

Nothing on this page limits your statutory rights.